Need Answers To Only Austin Tickets Frequently Asked Questions?
If you have inquiries about Only Austin Tickets or our ticket procedures, just search our Frequently Asked Questions. If you have more questions not answered on this page, just contact our customer service hotline. Contact us by phone at 512-559-8225 or fill out our support form.
If someone buys a ticket from an event’s ticket office -- also called the primary ticket seller -- they have the choice to transfer that seat to another ticket seeker. Sellers in the secondary marketplace may be firms, box office promoters, licensed ticket sellers, and people like you. Only Austin Tickets gets its tickets from a popular ticket marketplace, and directs tickets for Austin and surrounding areas so you can easily discover the best tickets in your city.
Since the secondary ticket marketplace uses the price/demand model, you could find that ticket prices fluctuate as time goes by. It’s not rare to see tickets go for less than primary prices. You may also discover hard-to-find seats for shows that are sold out that may cost higher than the primary cost. The rule to the secondary market is to check back over time to find who’s coming to Austin.
Depending on the seller and event, you could receive your tickets in one of six ways:
Email download: A PIN code will be sent to your email before the show, that you should print out your actual ticket. These e-tickets may have to be obtained through My Ticket Tracker.
Shipped: The ticket seller will ship the paper stubs through FedEx. Tickets are guaranteed to arrive before showtime, and you’ll be sent a FedEx tracking code once your package goes out.
Venue Will Call: Tickets will be waiting in the event’s box office or will call window.
Location Pick-up: Tickets will need to be collected at a close locale (no more than 30 minutes away from the venue).
Paperless: The seller will come and meet your party at the event and accompany you to the box office.
Flash: The ticket seller will ship you a prepaid credit card that you will show at the venue box office. It will have the initial sale info and will give a viable receipt.
You can pick an alternate shipping address -- even P.O. boxes -- for most purchases placed through Only Austin Tickets. However, on sales past $750, the seller may refuse to ship to a separate place other than the billing address. Furthermore, sellers may ask for a signed authorization from the buyer if they need evidence that the different shipping address is valid.
Instant tickets generally become available to download and print once you place your order. Please account for processing time, which could take as much as one business day. You will receive a confirmation email showing you how to view your instant tickets.
To make sure you enjoy a great experience in Austin, all tickets come with a 100% Money Back Guarantee if:
The seller never ships your purchased tickets
You receive your purchased tickets after the event starts
Your purchased tickets are deemed unacceptable by the venue. (Verifiable proof must be sent by the venue in the form of a written letter.)
The event was canceled with no rescheduled date. (Shipping fees not included in the refund.)
Tickets on Only Austin Tickets are generally first-come, first-served. If your order was canceled mid-process, it means another customer submitted their order before you. In that case, you will need to return to that event and attempt to purchase a new seat.
Most sellers have multiple groups of seats and are able to satisfy orders more successfully if they leave off the seat numbers on the listings. Instead, you'll get rows and sections to choose from. Your seats will be side by side to each other, unless expressly noted.
Since Only Austin Tickets is a resale marketplace, the ticket will show the first buyer’s name rather than yours. However, you will still get into the event because it's the bar code that's important to enter.
To prevent ticketing fraud, almost all tickets are irrevocable units. As such, if your tickets get ruined, stolen, or lost you can contact the seller about replacing lost tickets. However, sales cannot be refunded.
In the case that an event has been permanently called off, you qualify for a complete refund (shipping not reimbursed). If the event is delayed and rescheduled for a new time, your tickets will be applied to the new day.